Last updated: September 11, 2026
This Privacy Policy includes important information about your personal data and we encourage you to read it carefully.
Who We Are
Listening Matters (a trading name of Pear Appreciate Life Ltd, Company Registered in England & Wales Number 13198741) provides digital resources - including guides, reflective practices and related content - designed to support personal wellbeing and family connection. We collect and use personal data to deliver these resources, process purchases, and communicate with subscribers and customers. This policy explains what data we collect, why, and how we protect it.
The Policy (“Policy”) describes the Personal Data that we collect, how we use and share it, and how you can reach us with privacy-related inquiries. The Policy also references your rights and choices as a data subject, including the right to object to certain uses of your Personal Data.
Depending on the activity, Listening Matters assumes the role of a “data controller” and/or “data processor” (or “service provider”).
Listening Matters ("we", "our", or "us") operates:
• https://actorsstudiodartmouth.com
We are committed to protecting your privacy and handling your personal information responsibly.
For privacy-related questions, contact:
Listening Matters
Email: [email protected]
Alternative Contacts:
Telephone: +44 07970 830646 or +44 07969 349597
Information We Collect
When you interact with Listening Matters - including visiting our website, opting into Press Pause, purchasing Reignition, or contacting us directly - we may collect the following data:
• Contact details
• Billing information
• Information you provide through forms, surveys, bookings, webinars, purchases, and communications
Contact details: name, email address, and phone number (if provided) when you opt in, purchase, or get in touch.
Payment information: processed securely by Stripe, our payment processor. We do not store your card details ourselves — Stripe handles this in line with their own security standards (PCI DSS compliant).
Account and usage data: information about how you interact with our website, emails, and funnels — such as pages visited, links clicked, and email opens — collected via Funnel Launch, our website and CRM platform, and analytics tools including Google Analytics (GA4) and Meta Pixel.
Communication records: messages you send us via email, WhatsApp, contact forms, or booking calls, and any feedback or testimonial content you choose to share with us.
Technical data: IP address, browser type, and device information, collected automatically for security and site performance purposes.
We do not knowingly collect sensitive personal data (such as health information) unless you choose to share it with us directly — for example, in a 1:1 conversation or written feedback.
How We Collect Information
We collect information through:
• Newsletter sign-up forms
• Contact forms
• Booking forms
• Event registrations
• Checkout pages
• Customer support communications
• Affiliate and marketing systems
• Funnel Launch services
How We Use Your Information
We use information to:
• Deliver products & services - including guides, resources,related email sequences.
• Process payments. Processed securely via Stripe.
• Provide customer support - including purchase confirmation, nurture sequences and enquiries. All handled through Funnel Launch.
• Understand and respond to feedback, including testimonials & permissions to use.
• Send newsletters and updates
• Improve our website content and offers based on how visitors engage with them (via Google Analytics and Meta Pixel).
• Analyze website performance
• Comply with legal and accounting obligations
• Prevent fraud and abuse
We do not sell your personal data to third parties. We only share data with the trusted processors above (Stripe, Funnel Launch, Google Analytics, Meta) strictly to deliver our services — each operates under its own privacy and security standards.
You can unsubscribe from marketing emails at any time using the link at the bottom of any email, and you can request access to, correction of, or deletion of your data at any time by contacting us directly.
Legal Basis for Processing
Under UK GDPR, we process personal data based on:
• Consent
• Contract performance
• Legitimate interests
• Legal obligations
Payment Processing
Payments are processed securely by Stripe.
We do not store full payment card information on our servers
Please review Stripe's Privacy Policy for additional information.
Email Marketing & CRM
We use Funnel Launch and may use other email marketing or CRM providers including:
• Mailchimp
• ConvertKit
• ActiveCampaign
• HubSpot
These providers process data on our behalf.
Analytics & Advertising
We may use:
• Google Analytics
• Google Search Console
• Google Ads
• Meta Ads
• TikTok Ads
• LinkedIn Ads
• YouTube Ads
These services may use cookies and similar technologies to understand website usage and improve advertising effectiveness.
Embedded Content
Our websites may include embedded content such as:
• YouTube videos
• Vimeo videos
• Podcasts
• Calendly booking forms
• Social media content
Embedded content may collect data as if you visited the third-party website directly.
Cookies
Cookies are small text files placed on your device when you visit a website. They allow a site to recognise your device and store some information about your visit, such as your preferences or actions.
Our website uses cookies and similar tracking technologies to help it function properly, to understand how visitors use our site, and to measure the effectiveness of our content and advertising.
We use cookies and similar technologies to:
• Operate our websites
• Improve user experience
• Measure traffic and engagement
• Support advertising campaigns
Where legally required, we will request consent before placing non-essential cookies
Provid
Managing Your Cookie Preferences
When you first visit listeningmatters.me, you will be shown a cookie banner allowing you to accept or decline non-essential cookies (analytics and advertising). You can change your preferences at any time via the cookie settings link in our website footer.
You can also control or delete cookies through your browser settings. Please note that blocking essential cookies may affect the functionality of our website, including checkout and account features.
Third-Party Cookies
Some cookies are set by third parties whose services appear on our pages (such as embedded video players or payment forms). We do not control these cookies directly — please refer to the relevant third party's own cookie or privacy policy for further detail:
• Google Analytics — policies.google.com/privacy
• Meta (Facebook/Instagram) — facebook.com/privacy/policy
• Stripe — stripe.com/privacy
• Funnel Launch - is governed by its parent company. launchyou.com/privacy
Data Retention
We keep personal information only as long as necessary for:
• Business operations
• Legal compliance
• Customer support
• Record keeping
Your Rights
You may have rights to:
• Access your data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Withdraw consent
• Lodge a complaint with the UK Information Commissioner's Office (ICO)
Data Security
We use reasonable technical and organizational measures to protect your information. No online system can guarantee absolute security.
International Transfers
Some service providers may process data outside the United Kingdom. Where required, appropriate safeguards will be used.
Changes to This Policy
We may update this policy periodically. Updates will be posted on this page.
Listening Matters I PEAR Appreciatelife Ltd.,
Registered in England & Wales Company Number 13198741)